Refund Policy
At We, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free refund policy to ensure your peace of mind.
Eligibility for Refunds
- To be eligible for a refund, you must request it within 30 days of receiving your order.
- The product must be in its original condition, unused, and in the original packaging with all tags and accessories intact.
- Custom or personalized items are eligible for refunds only if they are defective or damaged upon arrival.
How to Request a Refund
- Contact our customer support team with your order number and a detailed reason for the refund request.
- Our team will review your request and provide you with a return authorization number (RAN) and return shipping instructions within 2-3 business days.
- Ship the product back to us using the provided shipping instructions, including the RAN on the package.
- Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days of inspection.
Non-Refundable Items
Certain items are non-refundable, including gift cards, downloadable digital products, and perishable goods. Please check the product description for specific refund eligibility before making a purchase.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery. Provide photos of the damage or defect along with your order number, and we will arrange for a replacement or a full refund, including return shipping costs.